24 Hour Contact: +27 (0) 83 279 7853

Passenger Service

Let us take care of you!

Providing assistance to our passengers reduces stress and makes the overall travel experience much more enjoyable.

We always strive to understand the needs of our passengers, so that we can tailor our services to meet and indeed exceed their expectations.

VIP Meet and Greet

Courteous and efficient personnel will assist you with traveling at the airport, be it departures or arrivals.  Services can be tailored as per requirement of the passenger.

Arriving passengers at OR Tambo International Airport

  • Meet you at the aircraft as you get off your international flight
  • Assisting you to collect your luggage
  • Guidance through dedicated check counters for passport control should you disembark off your international flight
  • Escort through arrival hall to your private charter flight with FlyJetstream Aviation

Departing passengers from OR Tambo International

  • Meet & Greet off your private charter flight
  • Assist with baggage at check in counters for your onward connecting flight
  • Guide you to your departure gate in time for your flight

Connection passengers

  • Meet you after disembarking the aircraft
  • Guide you to your connection flight terminal
  • Assist with luggage formalities
  • Escort you through security and assist at dedicated check counters if required
  • Access to business class lounge if required
  • Guide you to your departure gate in time for your connecting flight

The Passengers We Serve

  • Diplomats and government officials
  • Business executives for whom time and speed is of the essence
  • Travelers that would like to visit remote and scenic destinations in South Africa, Namibia, Southern and East African countries or any remote airstrip for your luxury safari holiday
  • Celebrities or VIPs who wish to travel away from the public eye
  • Seniors or any travelers that require special needs or specialised assistance


The shuttling services can be arranged to and from the airport, all passengers are personally met and escorted to the collection vehicles, ensuring the passenger’s security is not compromised. This shuttle service is arranged at an additional cost should if required.